Every good business is built on a successful relationship with its customers...
here are just a few of ours
Our new MailMark Franking Machine is great, so easy to use, we love it. I would also like to say how lovely, helpful and efficient the staff at Franking Direct are.
Jan - New Homes Law Ltd
Respatex International Limited purchased a franking machine from Franking Direct in February 2015 and we are delighted with the service we have received. From the initial enquiries to the set-up of our machine, Franking Direct, and especially Jason, have been extremely helpful and friendly, making this a stress free experience for us. We would heartily recommend Franking Direct to anyone wanting fast, efficient service and well-priced equipment.
Margarita - Sales Administrator - Respatex International Ltd
Franking Direct was great to deal with, I felt as though I was dealing with a small company that wanted to provide a more personal service than the big boys. I felt I got looked after and I am very pleased with the deal I got. Franking direct are very fair with the service costs, which for me was the deal maker. I would strongly recommend Franking Direct to anyone, give them a try.
David Gill - M.D. Regency Garden Buildings Ltd
Moving from stamps to a franking machine can seem like a daunting task to make sure it is the most cost effective solution. Ink, labels and top up fees all need to be calculated before you even start to think if leasing or a cash purchase is the best option. I was lucky enough to find during my research Franking Direct. I was even luckier to make contact with Jimmy, the new business manager. I cant recommend Franking Direct or Jimmy highly enough. 10/10.
Chris - Blue U, catering equipment supplier
After having a few meetings and conversations with a number of reps for franking machines I was very lucky to have found Jason at Franking Direct. He cut through the jargon and gave it to me straight.
Other companies wanted to give me machines that were overpriced and unnecessary for my needs. The machine we settled on was in budget and works very well thank you very much.
I would recommend Jason & Franking Direct to anyone who is new to franking and doesn't want their arm bitten off by hungry reps. I would also go out on a limb, considering the level of after sales service I've received, to say that if you want to make a change from your current supplier and are experienced with Franking, give Jason a call and he will be able to help you considerably.
Farakh - Promotions Manager - Dominos Pizza
We have been very pleased with your services, on-going support and customer care, two things have stood out for us; one being that you have the ability to listen to our requirements and therefore have provided us with the best equipment to suit our business and secondly, you have had the ability and confidence to allow us time to consider our options without being 'pushy' a rare but appreciated quality in sales, thank you.
Zoe Napier - Managing Director
Thank you guys. You have truly made it a very easy experience and you have been so helpful with everything. Thank you very much.
Luca - She Plays He Plays
GCL have been working with Franking Direct for the past 3 years, and currently have their machines installed at 2 locations. So far, nothing has been too much trouble for them. We had the inevitable teething troubles - sorted, found the initial 1st machine after a period of time not suited to our growing needs - sorted. We had problems installing the second machine at an awkward location - sorted. We would have no hesitation in recommending their products and services.
Jean Holdsworth - General Manager - Ground Construction
Many thanks to Franking Direct for the support in setting up the new machine and your advice on the disposal of the old one. It makes a nice change these days to get fast helpful responses. Thanks again.
Clive Murden - Company Secretary - LMT UK Ltd
We found Franking Direct to be extremely helpful and personable in supplying our machine. They sat down and explained it all in English, and made sure we had the right equipment, and followed this up with a first class service to ensure we knew how to work the machine and keep it updated. Well done Franking Direct.
Chris Metcalfe - Managing Director - Advanced Insurance Consultants
After scouring the web for a Franking machine provider I came across Franking Direct. The company appeared to be a reputable company as claimed and this was confirmed once I spoke to Jason who was to become my account manager. Jason answered all my questions and made everything clear and easy to understand. The price was also the best. Price these days is important but so is the service you get from the people you are buying from. I would certainly use Franking Direct again in the future.
Nicola Taylor - Entre Prises Climbing Walls
So far all my dealings with Franking Direct have been easy and positive and the staff are helpful and one doesn't have to do everything by email if it isn't convenient, so I would recommend them.
Marguerite Pierre - Omnicolour Presentations Ltd
I've been very satisfied with the way Franking Direct has provided services for Groundwork West Midlands. You are always helpful, friendly and efficient. In the end saving this charity a lot of money.
Jayne Taylor - Director of Support Services - Groundwork West Midlands
Just wanted to say a big thanks to Franking Direct, the franking machine which we purchased is just what we needed. It's really nice to deal with a company that are always happy to help. I would not hesitate to recommend Franking Direct.
Jayne Drake - Innova Systems
Early this year we decided to cancel our previous contracts with another provider due to a very high purchasing cost for new franking machine and folder/inserter machine and extremely unsatisfactory customer service. Being a charity organisation we needed to lower the cost whilst still being able to use high quality products.
s Choosing Franking Direct as our new provider saved us loads of money and we gained a very professional, yet personal and customer focused service. So far anything we needed, be it new cartridges or servicing one of our machines, was dealt with promptly and to our satisfaction.
Timea Sharrad - Administrator - Carers Bucks
Great service and would continue to use them in future!
James - James White Farm Pressed Fruit Juices
We at Capricorn Electrical would like to thank Franking Direct for their excellent customer service. We are extremely happy with our franking Machine; we have found it to be both reliable and easy to use. I would personally highly recommend Franking Direct to our business associates.
Helen Kerslake - Office Manager - Capricorn Electricals
I could not have asked for a better service and you certainly deserve a gold star for your patience in answering all my numerous questions! In the end your advice was invaluable and everyone is very happy with our new franking machine, the end user for its ease of use but also the MD for the great savings we have made, thanks to Franking Direct. Please feel free to pass on my details to anyone I'll be happy to recommend your company.
Carole Hibbett - Penrose Group
Refreshingly for today and in their particular market everything that was said was true and everything that was promised was delivered.
Richard - Richard Bamber & Company
I was impressed with the no nonsense approach and the personal advice based on our needs - just wish we had contacted Franking Direct years ago.
Jayne Maddocks - Credit Control- Cabana Soft Drinks
Franking Direct provide an excellent service. They are customer focused and make you feel as if you are receiving a personal service. They are on hand to deal with any enquiries at any time and are extremely helpful.
I would highly recommend Franking Direct, a company who you can trust.
Tina Murtagh - Lansbury Worthington Solicitors
We got what we ordered, quickly and received great service from everyone we spoke to.
Sohail Juna - P.A.S Ltd
Changing to Franking Direct was seamless and efficient. Our many questions were always answered without any hassle!
Diane Wells - Management Pocketbooks Ltd
Franking Direct's service is second to none. Always clear, concise and responsive. Nothing is too much trouble.
Steve - Genus PLC
We have found Franking Direct a helpful and professional company to deal with. The franking machine they provided works well and the price was definitely better than the other companies who quoted for us.
Ambrose - Windhorse
We have been extremely pleased with our franking machine. It is easy to use and has made processing our mail more efficient. From searching the market for franking machines and dealing with a few other companies I was most impressed by Franking Direct. From all my ongoing queries to installation Franking Direct have been so friendly and quick to respond. I would not hesitate to recommend your company in the future.
Emma Lane - Accounts Assistant - Allan Webb Limited
Franking Direct provided us with great service, a great product and an excellent price - it has even saved us money, which is very important to us as a small charity.
Kate Walton - Pershore Volunteer Centre
I confirm that I have known FRANKING DIRECT for the last 5 years & this has lead to a very Friendly, Social & successful business relationship.
At all times I have found FRANKING DIRECT to be dependable, reliable, hard-working, conscientious, honest, peace-loving, courteous organisation to work with.
We are confident that this relationship will last for long.
We have referred FRANKING DIRECT to other companies & we have NO OBJECTION in referring them to any other.
Zaheer Niamut - Head of Account Department - Emma Trimmings UK Ltd
We have now had the Franking machine we purchased from Franking Direct for two years. We received excellent customer service from start to finish and they really helped us to choose the right machine which fully met our needs and budget. We had received quotes from the big two franking companies and their hard sell and the sales persons lack of product knowledge really put me off. I found Franking Direct on the internet and from the 1st telephone call right through to install was easy and there on-going service is excellent. I wouldn't hesitate in recommending them.
Darren Poultney - Managing Director - Smart AV UK Ltd
During the initial discussions with Franking Direct they were extremely professional, informative and efficient. Once our requirements had been agreed they were very accommodating in terms of installation and set-up of the equipment. We would have no reservations in terms of recommending them to other companies.
Marc Lomas - Operations Support Manager - ODEON UCI Cinemas